Privacy Policy

Effective Date: September 1, 2017

This privacy policy explains how RePublic handles your personal information and data. The policy is structured so you can quickly find answers to the questions that interest you the most. This privacy policy applies to all the products, services and websites offered by REPUBLIC SERVIÇOS ONLINE LTDA. (“RePublic”) and their affiliates, except where otherwise noted. We refer to those products, services and websites collectively as the “services” in this policy.

Survey Creators & Survey Respondents

The RePublic is used by survey creators (people who create and conduct surveys online) and survey respondents (people who answer those surveys). The information we receive from survey creators and survey respondents and how we handle it differs, so we have split this privacy policy into two parts.


  1. What information does RePublic collect? When you use RePublic, we collect information relating to you and your use of our services from a variety of sources. These are listed below. The sections afterward describe what we do with this information.

    Information we collect directly from you

    • Registration information. You need a RePublic account before you can create surveys on RePublic. When you register for an account, we collect your username, password and email address, and other information. If you choose to register by using a third party account (such as your Google or Facebook account), please see “Information from third parties” below.
    • Survey data. We store your survey data, which will always be public. However, the RePublic has tools that allow you to classify your opinion (public or private), depending on how the survey has been configured.
    • Other data you intentionally share. We may collect your personal information or data if you submit it to us in other contexts.
    • We don’t share or abuse your respondents’ email addresses. Rest assured, RePublic will not email your survey respondents or people in your Address Book except at your direction. We definitely don’t sell those email addresses to any third parties.

    Information we collect about you indirectly or passively when you interact with us

    • Usage data. We collect usage data about you whenever you interact with our services. This may include which webpages you visit, what you click on, when you performed those actions, and so on. Additionally, like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, and timestamps.
    • Device data. We collect data from the device and application you use to access our services, such as your IP address, operating system version, device type, system and performance information, and browser type. We may also infer your geographic location based on your IP address.
    • Referral data. If you arrive at a RePublic website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.
    • Information from third parties. We may collect your personal information or data from third parties if you give permission to those third parties to share your information with us. For example, you have the option of registering and signing into RePublic with your Facebook account details. If you do this, the authentication of your logon details is handled by Facebook and we only collect information about your Facebook account that you expressly agree to share with us at the time you give permission for your RePublic account to be linked to your Facebook account.
    • Information from page tags. We use third party tracking services that employ cookies and page tags (also known as web beacons) to collect aggregated and anonymized data about visitors to our websites. This data includes usage and user statistics. Emails sent by RePublic or by users through our services may include page tags that allow the sender to collect information about who opened those emails and clicked on links in them. We do this to allow the email sender to measure the performance of their email messaging and to learn how to improve email deliverability and open rates.
  2. How does RePublic use the information we collect?

    We treat your survey questions and responses as public information.

    As a rule, the data of all the surveys contained in RePublic will be openly public. Thus, all users will have the possibility to access the responses of other users in a given search. However, RePublic has tools that can restrict user access or identification in certain surveys, depending on how it is configured by the creator sets for each survey.

    Generally, we use the information we collect from you in connection with providing our services to you and, on your behalf, to your survey respondents. For example, specific ways we use this information are listed below.

    To provide you with our services.

    • This includes providing you with customer support, which requires us to access your information to assist you (such as with survey design and creation or technical troubleshooting).
    • Certain features of our services use the content of your survey questions and responses and your account information in additional ways.
    • If you choose to link your RePublic account to a third party account (such as your Google or Facebook account), we may use the information you allow us to collect from those third parties to provide you with additional features, services, and personalized content.
    • In order to provide you with useful options to use the services together with social media and other applications, we may give you the option to export information to, and collect information from, third party applications and websites, including platforms such and social networking sites such as Facebook. When exporting and collecting such information, you may be disclosing your information to the individuals or organizations responsible for operating and maintaining such third party applications and sites, and your information may be accessible by others visiting or using those applications or sites. We do not own or operate the applications or websites that you connect with, and you should review the privacy policies and statements of such websites to ensure you are comfortable with the ways in which they use the information you share with them.

      To manage our services. We internally use your information, including certain survey data, for the following limited purposes:

    • To monitor, maintain, and improve our services and features. We internally perform statistical and other analysis on information we collect (including usage data, device data, referral data, question and response data and information from page tags) to analyze and measure user behavior and trends, to understand how people use our services, and to monitor, troubleshoot and improve our services, including to help us evaluate or devise new features. We may use your information for internal purposes designed to keep our services secure and operational, such as for troubleshooting and testing purposes, and for service improvement, marketing, research and development purposes.
    • To prevent potentially illegal activities.
    • To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
    • To create new services, features or content. We may use your survey data and survey metadata (that is, data about the characteristics of a survey) for our internal purposes to create and provide new services, features or content. In relation to survey metadata, we may look at statistics like response rates, question and answer word counts, and the average number of questions in a survey and publish interesting observations about these for informational or marketing purposes. When we do this, neither individual survey creators nor survey respondents will be identified or identifiable.
    • To facilitate account creation and the logon process. If you choose to link your RePublic account to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate the account creation and login process.
    • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  3. With whom do we share or disclose your information?

    Replies to surveys, as well as the indication of users of RePublic, when allowed and thus defined, will always be public. However, the publicity referred to in this item will only be for users responses, so we reinforce that users personal information (such as e-mail, phones, access data) will always remain confidential and will only be disclosed when required by law or by court order.

    Your information to our service providers. We use service providers who help us to provide you with our services. We give relevant persons working for some of these providers access to your information, but only to the extent necessary for them to perform their services for us. We also implement reasonable contractual and technical protections to ensure the confidentiality of your personal information and data is maintained, used only for the provision of their services to us, and handled in accordance with this privacy policy. Examples of service providers include payment processors, hosting services, email service providers, and web traffic analytics tools.

    Your email address to your organization. Please do not use a work email address for our services unless you are authorized to do so, and are therefore comfortable with this disclosure.

    The presence of a cookie to advertise our services. We may ask advertising networks and exchanges to display ads promoting our services on other websites. We may ask them to deliver those ads based on the presence of a cookie, but in doing so will not share any other personal information with the advertiser. Our advertising network partners may use cookies and page tags or web beacons to collect certain non-personal information about your activities on this and other websites to provide you with targeted advertising based upon your interests.

    Your information if required or permitted by law. We may disclose your information as required or permitted by law, or when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.

    Your information if there’s a change in business ownership or structure. If ownership of all or substantially all of our business changes, or we undertake a corporate reorganization (including a merger or consolidation) or any other action or transfer between RePublic entities, you expressly consent to RePublic transferring your information to the new owner or successor entity so that we can continue providing our services. If required, RePublic will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the notification procedures under applicable data protection laws.

  4. What are your rights to your information?

    You can:

    Update your account details. You can update your registration and other account information on your personal data page. Information is updated immediately.

    Access and correct your personal information. As an account holder, you may access and correct certain personal information that RePublic holds about you by visiting your personal data page. Some account holders and other individuals (including those whose information we receive under the EU-U.S. Privacy Shield and the U.S.-Swiss Safe Harbor) have certain legal rights to obtain information of whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. For some information, these rights may be exercised through the personal data page mentioned above, and in all cases, requests to exercise these rights may be directed to our customer support team. These rights are subject to some exceptions, such as where giving you access would have an unreasonable impact on the privacy of other individuals. We will respond to your request to exercise these rights within a reasonable time and, where required by law or where we deem it otherwise appropriate and practicable to do so.

    Delete your survey data. All surveys and your data will not be deleted, even if the survey creator excludes your account. However, only the information from the survey creator, in this case, will be deleted from the RePublic system.

    Cancel your account. To cancel and delete your account, go to the app and click in the delete account option. The maintenance of the survey is necessary in respect to all the other users who have participated in the surveys.

  5. Other important information

    Changes to this privacy policy. We may modify this privacy policy at any time, but if we do so, we will notify you by publishing the changes on this website. If we determine the changes are material, we will provide you with additional, prominent notice as is appropriate under the circumstances, such as via email or in another conspicuous manner reasonably designed to notify you. If, after being informed of these changes, you do not cancel your subscription and continue to use our services beyond the advance-notice period, you will be considered as having expressly consented to the changes in our privacy policy. If you disagree with the terms of this privacy policy or any updated privacy policy, you may close your account at any time.

    Security. We are committed to handling your personal information and data with integrity and care. However, regardless of the security protections and precautions we undertake, there is always a risk that your personal data may be viewed and used by unauthorized third parties as a result of collecting and transmitting your data through the Internet. If you have any questions about the security of your personal information, contact customer support.

    Data locations. Our servers are based in the United States. Your personal information may also be processed in, or transferred or disclosed to, countries in which RePublic subsidiaries and offices are located and in which our service providers are located or have servers.

    Cookies. We and our partners use cookies and similar technologies on our websites. Cookies are small bits of data we store on the device you use to access our services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies and similar technologies for several reasons:

    • To make our site easier to use. If you use the “Remember me” feature when you sign into your account, we may store your username in a cookie to make it quicker for you to sign in whenever you return to RePublic.
    • For security reasons. We use cookies to authenticate your identity, such as confirming whether you are currently logged into RePublic.
    • To provide you with personalized content. We may store user preferences, such as your default language, in cookies to personalize the content you see. We also use cookies to ensure that users can’t retake certain surveys that they have already completed.
    • To improve our services. We use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps us to develop and improve our services and optimize the content we display to users.
    • To advertise to you. We, or our service providers and other third parties we work with, may place cookies when you visit our website and other websites or when you open emails that we send you, in order to provide you with more tailored marketing content (about our services or other services), and to evaluate whether this content is useful or effective. For instance, we may evaluate which ads are clicked on most often, and whether those clicks lead users to make better use of our tools, features and services.